Privacy Policy

1. Introduction

Welcome to Robotic Recharge's Privacy Policy. This policy describes how we collect, use, disclose, and safeguard your information when you use our mobile and DTH recharge API services, website, and related services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Purchase a plan or service
• Contact our support team
• Subscribe to our newsletter

This information may include:

• Name and contact information (email, phone number, address)
• Business information (company name, GST number)
• Payment information (processed securely through payment gateways)
• Account credentials (username, password)

2.2 Transaction Data

When you use our API services, we collect:

• Recharge transaction details (mobile number, amount, operator)
• Transaction status and timestamps
• API usage logs and statistics
• IP addresses and device information

2.3 Automatically Collected Information

We automatically collect certain information when you visit our website:

• Browser type and version
• Operating system
• IP address and location data
• Pages visited and time spent
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the collected information for various purposes:

• Service Delivery: To provide, maintain, and improve our API services
• Account Management: To create and manage your account
• Transaction Processing: To process recharge transactions and payments
• Customer Support: To respond to your inquiries and provide technical support
• Security: To detect, prevent, and address fraud and security issues
• Analytics: To analyze usage patterns and improve our Services
• Communication: To send service updates, notifications, and promotional materials
• Compliance: To comply with legal obligations and enforce our terms

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with third-party service providers who perform services on our behalf:

• Payment processors (Razorpay, etc.)
• Mobile and DTH operators
• Cloud hosting providers
• Analytics services
• Email service providers

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Court orders or legal processes
• Government or regulatory requests
• Protection of our rights and property
• Prevention of fraud or illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

Our security measures include:

• SSL/TLS encryption for data transmission
• Encrypted storage of sensitive data
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Secure payment processing through PCI-DSS compliant gateways
• Regular backups and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files stored on your device that help us improve your experience and analyze website usage.

6.2 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly
• Performance Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Collect information about website usage

6.3 Managing Cookies

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Services.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our Services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records

Transaction data is typically retained for 7 years for accounting and legal purposes. Account information is retained while your account is active and for a reasonable period thereafter.

8. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Request your data in a portable format
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at the details provided below.

9. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read their privacy policies before providing any information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification
• Displaying a prominent notice on our Services

Your continued use of our Services after such modifications constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Phone: +91 9122009884
• Email: [email protected]